Privacy Policy – ONEXCITY

Effective Date: March 5, 2025

At ONEXCITY, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, https://onexcity.xyz/, or use our products and services. By accessing our website or purchasing our products, you consent to the practices described in this policy.

1. Information We Collect

We may collect and process different types of information, including but not limited to:

1.1 Personal Information

  • Name, email address, phone number, and shipping/billing address when you make a purchase or contact us.
  • Payment details when you complete a transaction (processed securely via third-party payment providers).
  • Any information you voluntarily provide through surveys, customer feedback, or support inquiries.

1.2 Non-Personal Information

  • IP address, browser type, device information, and operating system when you visit our site.
  • Pages visited, time spent on each page, and interaction patterns to improve website performance.
  • Cookies and tracking technologies for analytical and advertising purposes.

2. How We Use Your Information

We use the information collected for the following purposes:

✔ Order Processing & Fulfillment – To process orders, payments, shipping, and customer support.
✔ Customer Support & Communication – To respond to inquiries, provide technical assistance, and notify you of updates.
✔ Marketing & Promotions – To send promotional emails, newsletters, and exclusive offers (you may opt-out anytime).
✔ Website Improvement – To analyze site traffic, track user behavior, and optimize user experience.
✔ Security & Fraud Prevention – To protect against fraud, unauthorized transactions, and malicious activities.

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your browsing experience. These include:

  • Essential Cookies: Required for core functionalities like shopping cart management.
  • Performance Cookies: Help analyze visitor behavior to improve website efficiency.
  • Advertising Cookies: Used by Google Ads and other partners to show personalized ads.
  • Third-Party Cookies: Used for social media integration and analytics (Google Analytics, Facebook Pixel, etc.).

You can manage or disable cookies through your browser settings. However, some features of our website may not function properly without them.

4. Google AdSense & Third-Party Advertisements

We participate in Google AdSense and use third-party advertising services that may collect and use your information, including:

  • Personalized Ads: Based on your interests and online activities.
  • Non-Personalized Ads: Displayed without using tracking data.

Google and its partners use cookies to serve ads based on prior visits to our website or other sites. You can opt-out of Google’s personalized advertising by visiting Google Ads Settings.

For more details on how Google uses your data, visit Google’s Privacy Policy.

5. Data Protection & Security

We implement robust security measures to protect your personal data, including:

🔒 SSL Encryption – Ensuring secure data transmission.
🔒 Secure Payment Processing – Transactions handled by trusted third-party payment gateways.
🔒 Access Restrictions – Only authorized personnel can access sensitive data.
🔒 Regular Security Audits – Monitoring and preventing data breaches.

However, no online transaction is 100% secure, and we advise users to protect their personal information and use strong passwords.

6. Third-Party Links & Services

Our website may contain links to third-party websites (e.g., payment gateways, social media platforms). We are not responsible for their privacy practices, and we encourage you to read their policies before providing any information.

7. Data Retention Policy

We store your personal data only for as long as necessary to:

✔ Complete transactions and fulfill orders.
✔ Comply with legal obligations (e.g., tax and accounting regulations).
✔ Improve our services and customer experience.

Once no longer needed, your data will be securely deleted or anonymized.

8. Your Privacy Rights & Choices

Depending on your location, you may have the following rights:

✔ Access & Correction – Request a copy of your personal data and correct inaccuracies.
✔ Data Deletion – Request deletion of your data (except for legal retention requirements).
✔ Opt-Out of Marketing – Unsubscribe from emails and promotional messages.
✔ Restrict Data Processing – Limit how your data is used.
✔ Ad Personalization Control – Manage or disable personalized ads.

To exercise these rights, contact us at info@onexcity.xyz.

9. Children’s Privacy

Our website and services are not intended for children under 13 years old. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately for removal.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal requirements, industry standards, or business updates. Any changes will be posted on this page, with the “Effective Date” updated accordingly. We recommend reviewing this policy regularly to stay informed.

11. Contact Us

For any questions, concerns, or privacy-related requests, feel free to contact us:

📍 Address: 3420 Benedum Drive, Holcomb, Mississippi, United States
📞 Phone: 845-256-3081
📧 Email: info@onexcity.xyz
🌐 Website: ONEXCITY

Thank you for trusting ONEXCITY! Your privacy matters to us. 🚀💨💇‍♀️