Shipping Policy – ONEXCITY
Effective Date: March 5, 2025
At ONEXCITY, we are committed to delivering high-quality hair dryers with fast, reliable, and secure shipping worldwide. This Shipping Policy outlines our shipping methods, estimated delivery times, tracking information, international shipping guidelines, and other important details. By placing an order with ONEXCITY, you agree to the following shipping terms.
1. Order Processing and Handling Time
✔ Orders are processed within 1-2 business days after payment confirmation.
✔ Orders placed on weekends or public holidays will be processed on the next business day.
✔ For high-demand periods (such as Black Friday or holiday sales), processing may take an additional 1-2 business days.
✔ Custom or bulk orders may require additional processing time.
2. Shipping Methods and Delivery Estimates
We offer multiple shipping options to meet your needs:
✔ Standard Shipping (3-7 Business Days, U.S. Only) – Available for all domestic orders within the United States.
✔ Expedited Shipping (2-4 Business Days, U.S. Only) – Faster delivery for urgent orders at an additional cost.
✔ Overnight Shipping (1 Business Day, U.S. Only) – For customers who need their orders as quickly as possible.
✔ International Shipping (7-21 Business Days) – Available for most countries worldwide. Delivery times vary based on destination and customs clearance.
Note: Shipping times are estimates and do not include processing time. Delays may occur due to high order volume, weather conditions, or carrier-related issues.
3. Shipping Rates
✔ Free Standard Shipping on U.S. orders over $100.
✔ Shipping rates for expedited and international shipping vary based on order weight, destination, and chosen delivery method.
✔ Shipping fees are calculated at checkout and are non-refundable unless the order qualifies for a return under our Refund and Return Policy.
4. Order Tracking and Notifications
✔ Once your order ships, you will receive an email confirmation with tracking details.
✔ Customers can track their orders through our website or via the shipping carrier’s tracking portal.
✔ If you do not receive a tracking number within 3 business days, contact us for assistance.
5. International Shipping
✔ We ship to most international locations, but availability may vary due to regional restrictions.
✔ Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.
✔ International shipping times range from 7-21 business days, depending on customs clearance and local courier services.
✔ ONEXCITY is not responsible for shipping delays caused by customs processing or local regulations.
6. Customs and Import Duties
✔ Orders shipped outside the United States may be subject to import duties and taxes determined by the destination country.
✔ These fees are not included in the product price or shipping costs and must be paid by the recipient.
✔ Failure to pay import duties may result in package delays, returns, or additional charges.
7. Failed Delivery Attempts and Incorrect Addresses
✔ If an order cannot be delivered due to an incorrect address provided by the customer, the package may be:
- Returned to us – Customers are responsible for reshipment fees.
- Held by the carrier – You may need to pick up the package from a local distribution center.
✔ If the package is lost due to an incorrect address, ONEXCITY is not responsible for replacement or refunds.
8. Lost, Stolen, or Damaged Packages
✔ If your package is lost in transit, contact us immediately so we can file a claim with the carrier.
✔ If a package is marked as delivered but not received, please check with neighbors, building security, or the carrier’s delivery service.
✔ If your item arrives damaged, take clear photos of the product and packaging and contact our support team within 48 hours of delivery.
✔ We will work with the carrier to resolve issues and may offer a replacement or refund, depending on the case.
9. Shipping Restrictions
✔ We do not ship to P.O. boxes or APO/FPO addresses at this time.
✔ Some countries have import restrictions on electronic devices, which may affect delivery eligibility.
✔ If we cannot ship to your location, we will notify you and provide a full refund.
10. Order Modifications and Cancellations
✔ Orders can be modified or canceled within 24 hours of purchase.
✔ Once an order is shipped, cancellations are not possible. You may return the item after delivery following our Refund and Return Policy.
✔ If you need to change your shipping address after placing an order, contact us as soon as possible. Address changes may not be guaranteed once processing begins.
11. Delayed Shipments
✔ While we strive to meet delivery estimates, some factors are beyond our control, including:
- Carrier-related delays due to weather, technical issues, or operational disruptions.
- Customs processing delays for international orders.
- High order volume during peak shopping seasons.
✔ If your order is delayed beyond the expected timeframe, contact our support team for assistance.
12. Returns Due to Shipping Issues
✔ If your order is returned to us due to:
- An incorrect or incomplete shipping address.
- Failed delivery attempts.
- Refusal to pay customs duties.
✔ Customers may request a reshipment (additional shipping fees apply) or a refund minus shipping costs.
For more details, review our Refund and Return Policy.
13. Compliance with Google AdSense Policies
✔ Our Shipping Policy complies with Google AdSense guidelines, ensuring clear shipping terms, secure checkout, and transparent pricing.
✔ We maintain accurate product listings, realistic delivery estimates, and fair return options in line with Google’s e-commerce policies.
14. Changes to the Shipping Policy
✔ ONEXCITY reserves the right to modify this policy at any time.
✔ Updates will be posted on this page, with the “Effective Date” updated accordingly.
✔ Continued use of our services after policy updates constitutes acceptance of the revised terms.
15. Contact Us
For shipping inquiries, tracking issues, or assistance, please reach out to:
📍 Address: 3420 Benedum Drive, Holcomb, Mississippi, United States
📞 Phone: 845-256-3081
📧 Email: info@onexcity.xyz
🌐 Website: ONEXCITY
Thank you for shopping with ONEXCITY! We appreciate your trust and are committed to providing a fast, reliable, and secure delivery experience. ✨💨💇♀️