Payment Policy – ONEXCITY
Effective Date: March 5, 2025
At ONEXCITY, we strive to provide a secure, seamless, and convenient payment experience for all our customers. This Payment Policy outlines the accepted payment methods, billing procedures, transaction security, and related terms. By purchasing from ONEXCITY, you agree to comply with this policy.
1. Accepted Payment Methods
To ensure fast and hassle-free transactions, we offer multiple secure payment options, including:
✔ Credit and Debit Cards – We accept Visa, MasterCard, American Express, and Discover.
✔ PayPal – A secure and convenient option for quick online transactions.
✔ Google Pay & Apple Pay – Available for customers using compatible devices.
✔ Bank Transfers – For bulk or wholesale orders, we accept direct bank transfers (processing times may vary).
✔ Buy Now, Pay Later (BNPL) – Available through select third-party services, allowing installment payments.
✔ Gift Cards & Store Credit – We accept ONEXCITY gift cards and promotional store credits for eligible purchases.
Note: We do not accept cash, checks, or cryptocurrency at this time.
2. Currency and Pricing
✔ All product prices on ONEXCITY are listed in U.S. Dollars (USD) unless stated otherwise.
✔ The total amount at checkout includes the product price, applicable taxes, and shipping fees.
✔ Currency conversion rates for international purchases are determined by your bank or payment provider.
✔ Discounts, coupons, and promotional offers must be applied at checkout and cannot be applied retroactively.
3. Payment Processing and Authorization
✔ Payments are processed in real-time at checkout through secured third-party payment gateways.
✔ If a payment is declined or flagged as suspicious, your order will be placed on hold, and we may contact you for verification.
✔ You must ensure that the billing information provided matches your bank’s records to prevent transaction issues.
✔ Orders are only confirmed once payment has been successfully processed and approved.
4. Security and Fraud Prevention
At ONEXCITY, we prioritize the safety and security of your personal and financial information.
✔ Our website uses SSL encryption to protect payment data.
✔ We comply with PCI-DSS (Payment Card Industry Data Security Standards) to ensure secure credit card transactions.
✔ For fraud prevention, we may conduct random security checks and request identity verification if necessary.
✔ Suspicious or unauthorized transactions will be canceled immediately, and funds may be held pending investigation.
If you suspect fraudulent activity on your account, contact your bank and our support team immediately.
5. Order Confirmation and Receipts
✔ Once your payment is successfully processed, you will receive an order confirmation email containing:
- Order details (products, quantity, and total amount paid).
- Payment method used.
- Estimated delivery date and tracking information.
✔ If you do not receive an email confirmation within 24 hours, please check your spam/junk folder or contact our support team.
6. Taxes and Duties
✔ Sales tax is applied to orders as required by local and state laws.
✔ International customers may be subject to import duties, customs taxes, and fees, which are determined by their respective country’s regulations.
✔ Customers are responsible for paying any applicable customs duties or import fees upon delivery.
7. Refunds and Chargebacks
✔ Refunds are processed according to our Refund and Return Policy.
✔ If a refund is approved, the amount will be credited back to the original payment method within 7-14 business days.
✔ Unauthorized chargebacks or payment disputes may result in account suspension and legal action. If you encounter an issue with your transaction, please contact our support team first before disputing a charge with your bank.
8. Subscription Payments (If Applicable)
✔ If ONEXCITY offers subscription-based services, payments will be automatically billed at the chosen interval (monthly, quarterly, or annually).
✔ Customers may cancel subscriptions at any time before the next billing cycle to avoid charges.
✔ Subscription cancellations or refunds are subject to specific terms, outlined separately.
9. Buy Now, Pay Later (BNPL) Terms
✔ If you choose a BNPL option (e.g., Klarna, Afterpay, or Affirm), you agree to their terms regarding installment payments.
✔ Late or missed payments may result in penalties or fees, imposed by the respective BNPL provider.
✔ ONEXCITY is not responsible for any financing agreements between customers and BNPL providers.
10. Google AdSense Compliance
✔ Our Payment Policy follows Google AdSense guidelines, ensuring secure transactions, transparent pricing, and fair trade practices.
✔ We implement encrypted payment gateways and anti-fraud measures to align with industry standards and Google Ads policies.
11. Changes to the Payment Policy
✔ ONEXCITY reserves the right to modify this Payment Policy at any time.
✔ Any updates will be posted on this page with a revised “Effective Date”.
✔ Continued use of our website or services after policy updates constitutes acceptance of the changes.
12. Contact Us
For payment-related inquiries, transaction issues, or support, please reach out to:
📍 Address: 3420 Benedum Drive, Holcomb, Mississippi, United States
📞 Phone: 845-256-3081
📧 Email: info@onexcity.xyz
🌐 Website: ONEXCITY
Thank you for shopping with ONEXCITY! We appreciate your trust and are committed to providing a secure and seamless payment experience. ✨💨💇♀️