Sales Policy – ONEXCITY

Effective Date: March 5, 2025

At ONEXCITY, we are committed to providing our customers with a seamless and secure shopping experience. Our Sales Policy outlines the terms and conditions for purchasing, pricing, promotions, shipping, and customer support. By placing an order with ONEXCITY, you agree to the following terms.

1. Order Processing

All orders placed through ONEXCITY are subject to acceptance and availability. Once you place an order:

✔ You will receive an order confirmation email with details of your purchase.
✔ Orders are typically processed within 1-2 business days before shipping.
✔ If an item is out of stock, we will notify you immediately and offer a refund or alternative product.
✔ Custom or bulk orders may require additional processing time.

2. Pricing and Payment

✔ All product prices on ONEXCITY are listed in USD ($) and are subject to change without prior notice.
✔ We accept major credit/debit cards, PayPal, and other secure payment methods.
✔ Prices do not include taxes, shipping fees, or customs duties (if applicable).
✔ Promotional discounts and special offers are valid for a limited time and cannot be combined unless stated otherwise.

3. Shipping and Delivery

✔ Standard shipping within the United States takes 3-7 business days.
✔ Expedited shipping options are available at an additional cost.
✔ We ship internationally; however, delivery times vary based on location and customs processing.
✔ Customers are responsible for providing accurate shipping addresses. ONEXCITY is not liable for delivery issues due to incorrect information.

4. Promotions and Discounts

✔ We occasionally offer seasonal sales, discount codes, and promotional bundles.
✔ Promo codes must be applied at checkout and cannot be added after an order is placed.
✔ Discounts cannot be exchanged for cash or applied retroactively to previous purchases.
✔ Some promotions may have quantity limits or be exclusive to certain regions.

5. Product Availability and Out-of-Stock Items

✔ While we strive to keep our inventory updated, availability is not guaranteed.
✔ If a product becomes unavailable after purchase, we will provide an option to wait for restock, choose a replacement, or request a refund.
✔ Certain limited-edition items may not be restocked once sold out.

6. Cancellations and Modifications

✔ Orders can be canceled within 24 hours of placement for a full refund.
✔ After 24 hours, cancellations are subject to our return and refund policy.
✔ We are unable to modify orders once they have been processed and shipped.

7. Returns and Refunds

✔ We accept returns and exchanges within 30 days of delivery if the product is unused and in its original condition.
✔ Defective, damaged, or incorrect products qualify for a free exchange or full refund.
✔ Customers are responsible for return shipping fees, except in cases of manufacturer defects.
✔ Refunds are processed within 7-14 business days after receiving the returned item.

For detailed return policies, please refer to our Refund and Return Policy.

8. Warranty and Product Support

✔ All ONEXCITY hair dryers come with a 1-year limited warranty covering manufacturer defects.
✔ Warranty does not cover damage due to misuse, accidents, or unauthorized modifications.
✔ If you experience an issue, contact our support team with proof of purchase.

9. Customer Responsibilities

✔ Customers must review their orders carefully before confirming payment.
✔ By purchasing from ONEXCITY, you agree to use products for their intended purpose only.
✔ Any fraudulent activities, chargebacks, or abuse of policies may result in order cancellation and account suspension.

10. Compliance with Google AdSense Policies

✔ Our Sales Policy complies with Google AdSense requirements, ensuring transparency, fair trade practices, and adherence to online advertising regulations.
✔ We maintain clear product descriptions, secure payment methods, and a seamless checkout experience, aligning with AdSense standards.

11. Changes to the Sales Policy

✔ ONEXCITY reserves the right to modify this Sales Policy at any time.
✔ Updates will be posted on our website, with the “Effective Date” updated accordingly.
✔ Continued use of our services after policy updates implies acceptance of the changes.

12. Contact Us

For any inquiries or assistance regarding our Sales Policy, please contact us:

📍 Address: 3420 Benedum Drive, Holcomb, Mississippi, United States
📞 Phone: 845-256-3081
📧 Email: info@onexcity.xyz
🌐 Website: ONEXCITY

Thank you for choosing ONEXCITY! We appreciate your trust and look forward to serving you with the best hair styling solutions. ✨💨💇‍♀️